Responsible Gambling at Woohoo9

Playing safely at Woohoo9: what these tools are for

Pokies and casino games are entertainment, not a way to make money. The safer-gambling tools on this page exist to help you stay in control of your time and your balance, every time you play.

Woohoo9 is built for adults who want a fun, predictable experience. That means giving you the ability to set your own boundaries before you deposit, not after a session has gone longer or cost more than you planned.

None of these tools judge how you play. They simply put you back in the driver's seat, so gambling stays something you choose to do for a bit of fun, within limits you set yourself.

Who this page is for

This page is for every player, not just those who feel they have a problem. Setting a deposit limit before your first spin is as normal as setting a budget for a night out.

• Players who want to keep gambling fun and affordable.
• Players who want a break, short or long, from pokies and table games.
• Family members or friends concerned about someone else's gambling.
• Anyone who recognises early warning signs in their own play.

This page is strictly for people aged 18 and over. Gambling is not available to anyone under 18, and age verification is part of account checks.

Safer-gambling tools available to you

The table below sets out the core tools, what each one actually does, and how you switch it on. Use whichever combination suits how you play.

Every tool here works in your favour, never against you. You can tighten a limit instantly, but loosening one is deliberately slower, giving you time to reconsider.

Setting a deposit, loss or time limit

Limits take a couple of minutes to set up and apply from your very next session. Here's how to do it.

1. Log in to your Woohoo9 account and go to your account settings.
2. Choose the tool you want: deposit limit, loss limit, or time limit.
3. Select daily, weekly or monthly, whichever period suits your budget.
4. Enter the amount in AU$, or the number of minutes or hours for a time limit.
5. Confirm the change and check the summary shown before you save it.
6. Contact support if you want help setting a limit or confirming it is active.

Lowering a limit versus raising one

You can lower any limit at any time and it takes effect immediately. Raising a limit, or removing one, takes effect only after a cooling-off period, so a heat-of-the-moment decision never overrides a boundary you set calmly.

Budgeting before you deposit

Decide what you can afford to lose before you fund your account, not during a session. Treat that amount the same way you would treat the cost of any other night's entertainment.

• Only deposit money set aside for leisure spending.
• Never chase losses with a bigger deposit.
• Set your limit lower than you think you need, you can always review it later.

Self-exclusion and how it works

Self-exclusion is a complete break from your account, not just a limit on spending. It is there for anyone who wants to step away from gambling entirely, for a set period or indefinitely.

Requesting self-exclusion

1. Go to your account settings or contact support directly.
2. Choose the length of your exclusion period.
3. Confirm your request. Your account access is suspended from that point.
4. During exclusion, you will not receive marketing emails or promotional offers.

What happens during and after exclusion

Once self-excluded, you cannot log in, deposit or play for the length of the period you chose. Any remaining balance is handled according to standard withdrawal conditions, including identity verification.

At the end of your exclusion period, your account is not automatically reactivated. You need to actively request reinstatement, which gives you another deliberate checkpoint before you return to play.

Self-exclusion through Woohoo9 covers your account with us. It is separate from BetStop, the national self-exclusion register, which applies to licensed Australian wagering operators rather than offshore casino accounts.

Recognising the warning signs of problem gambling

Problem gambling can develop gradually, and the signs are not always obvious to the person experiencing them. Being honest with yourself about these patterns is the first useful step.

Signs to watch for in your own play

• Spending more time or money on pokies than you planned to.
• Chasing losses by depositing again to try to win back what you lost.
• Borrowing money, selling things, or using bill money to keep playing.
• Hiding how much you play or spend from family or friends.
• Feeling anxious, irritable or low when you are not playing.
• Neglecting work, study, relationships or sleep because of gambling.

Signs to watch for in someone else

• Unexplained absences, secrecy around money, or sudden financial stress.
• Mood swings tied to wins and losses.
• Borrowing repeatedly or defensive reactions when gambling is raised.

If any of this sounds familiar, using a deposit limit, time limit or self-exclusion straight away is a sensible, practical response. Reaching out for support alongside that is just as important.

Where to get help locally

Free, confidential support is available in Australia, 24 hours a day, independent of any casino operator.

• Gambling Help Online: 1800 858 858, available 24/7, or visit gamblinghelponline.org.au for live chat and resources.
• Lifeline: 13 11 14, for crisis support and emotional distress at any hour.

These services are free, confidential, and staffed by trained counsellors. You can call for yourself or because you are worried about someone else's gambling.

Woohoo9 is strictly for players aged 18 and over. If gambling stops being fun, or starts affecting your finances, relationships or wellbeing, please use the tools on this page and contact Gambling Help Online for support.

Frequently asked questions

How do I set a deposit limit on my Woohoo9 account?

Go to account settings, select deposit limit, choose a daily, weekly or monthly period, enter the amount in AU$, and confirm. The limit applies immediately and support can also set it for you.

Can I reverse self-exclusion early if I change my mind?

No. Self-exclusion runs for the full period you select and cannot be shortened on request, which is the point: it protects you from a decision made in the moment to return too soon.

What is the difference between a loss limit and a deposit limit?

A deposit limit caps how much money you add to your account. A loss limit caps how much you can lose overall, even across winnings and re-bets, stopping play once that net loss figure is reached.

Does Woohoo9 self-exclusion also block other casinos?

No. It only applies to your Woohoo9 account. BetStop is Australia's national self-exclusion register, but it covers licensed domestic wagering operators, not offshore casino accounts like this one.

Where can someone in Australia get free help for gambling problems?

Gambling Help Online is free, confidential and available 24/7 on 1800 858 858 or at gamblinghelponline.org.au. Lifeline on 13 11 14 is also available for crisis support at any time.

Is there a minimum age to use these safer-gambling tools?

Yes, these tools are only relevant to verified account holders, and Woohoo9 is strictly 18 and over. Age verification occurs during account checks, and no one under 18 can hold or access an account.